Customer satisfaction for all our customers throughout the
Country. Our policy statement is:
KTM is committed to offer Quality Management System that
suits both the needs of the customer and KTM.
The KTM Group Quality Management System is based on
functional responsibilities and objectives being clearly defined to support the
fundamental management principal that it is the responsibility of every
individual in the organization to deliver a quality service to our customers.
We are committed to maintain the Quality Management System and the Training and
Quality Assurance Department has specific responsibilities in this respect. The
key strategic objective is to achieve continuous improvement and innovation in
all aspects of our business process.
KTM Group Holdings, integral organization KTM Security
Services is the first security and facility management company in Nepal to
start the detailed work to apply for and achieve, accreditation to ISO 9001:2008
from the National Accreditation body of Germany from day one of its operation.
This Involved the identification of all key processes and their documentation
to form part of the Quality Manual and the Company was awarded the certificate.
