The objective of this customer relationship management training course is to empower delegates with the latest skills and techniques in managing the circular relationship that exist between suppliers, technology, the company and customers. This course will teach you how to select the right tools for your business- so it can grow today--and on into the future.
Upon completion of the training, participants will be able to:
• Re-enforce loyalty amongst lagging customers and prevent customer zapping
• Successfully manage relationship with client so as to attract referrals
• Understand, explain how the media influence customer relationship and put controls in place.
• Analyze customer fulfillment and how products add value to lives of customers
• Develop and implement winning strategies for acquiring and retaining customers by leveraging advanced techniques in customer retention
